FAQ

CBT is an umbrella term for a number of different approaches to psychotherapy, all dealing with dysfunctional thinking patterns and behaviors and emotional suffering related to them. Several types of CBT have been tested and shown to be effective for trichotillomania, among them habit reversal training (HRT) and acceptance and commitment therapy (ACT) that this program is based on.

HRT is a behavioral intervention that targets the habitual aspects of hair pulling and helps you substitute it with healthier behaviors, whereas ACT teaches a different way of relating to internal, private experiences, helping clients develop a healthier approach to their emotions. These two interventions combined target the problematic behaviors as well as their emotional underpinning. 

After you sign up and we match you with a therapist, your therapist will create a unique digital treatment program for you based on your specific case. The communication with your therapist will be text-based, and you will have different discussions on various topics pertaining to the treatment process. You can message your therapist at any time and without the need for scheduling through our secure messaging system.

All our therapists are qualified professionals, trained to treat BFRBs (body focused repetitive behaviors) such as hair pulling.

The time spent on each session varies between clients. Throughout the program, you will have unlimited access to your therapist, allowing you to take as much time as you need.

No special technical skills are needed. The program is very intuitive and easy to use. Should you have any technical difficulties, our helpful support staff is available.

All prospective clients ages 15 and up can sign up for our adult program. 

If you have a child struggling with trichotillomania and your child is under the age of 13, we recommend that you join our program for parents.

For clients ages 14 and 15, we recommend that you subscribe for our adult program, but in this case we recommend that parents sign up for our program for parents at the same time. In this case, we are offering a 50% discount for parents’ subscription.

Yes. We recommend you let your current therapist know that you're using the program.

We don't recommend nor do we prescribe specific medications. If you are currently taking medications or you're planning to start taking medications, we recommend consulting your doctor/psychiatrist. Medication use is not addressed specifically by the program.

Yes. Simply notify us that you're stopping the program and cancel your subscription. You will be able to subscribe again and continue at a later date.

Yes. If for any reason you'd like to be assigned a different therapist, simply contact us.

We don’t accept insurance. You might want to check with your insurance company to see if they can reimburse payment for this program. We do provide very affordable pricing, which is comparable with the co-pay of typical insurance plans.

The program costs US$65 per week (billed every 4 weeks). You can cancel your membership at any time and for any reason. If you cannot afford it, please contact our support.

Yes, you can stay anonymous if you wish. You don’t have to provide your real name to us at any point in the process.

This type of therapy has proven to be effective in numerous studies. 73% of our clients experienced a reduction of symptoms after just three sessions.

We take special care to keep your information safe by adhering to strict security and privacy guidelines. Everything you share with your therapist is guarded by client-therapist privilege. You can remain totally anonymous throughout the process.

It depends on your needs, and it varies between people. Some use it only for a few weeks, while others stick to the program for months. This is entirely up to you.